+ What is mobile storage?
Mobile storage, also known as mobile self-storage or portable storage, is a super-easy alternative to traditional self-storage. No renting a big truck, scheduling a specific day and time to pack, and then driving through traffic in an unfamiliar vehicle to an unfamiliar location and then unloading. Instead, The Storabins are brought to you and picked up on your schedule.
+ How does payment work?
Only your first month's rent and initial delivery fee are due when you reserve your unit. Payment is by major credit card and is debited monthly on the anniversary of the delivery of your unit. The additional transportation fees are charged on the day of the service. If you are a contractor or a business customer, please contact us about alternative billing arrangements.
+ Is there a delivery fee?
Yes, it is typically determined by your zip code and designed to cover our transportation costs (driver, gas, tolls, truck maintenance). It works like this: delivery, pick-up, redelivery or curb to curb relocation, final pick-up. Onsite storage at your house usually requires only two trip fees. Storage at our facility, a local move, and moving with warehouse storage all require four trip fees. Please check out our pricing page for more details.
+ When will I be charged?
Your credit card will be charged automatically on the anniversary of your storage unit rental. Only the payment for the first month’s rent and the initial delivery is charged at the time you reserve your container. Storage units are rented by the month and are not prorated.
+ How much clearance do you need?
9ft wide, 9ft tall to put it somewhere. Be aware and advise our driver of any low hanging branches or power lines, basketball goals (anything that can obstruct container placement).
+ Do you offer insurance or a contents protection service? If so, what is the cost for this?
No, customer takes full responsibility of the contents in the container.Check with homeowners, or renter’s insurance, many will cover. storageDon’t fill up the container with more than 6,000 Lbs of contents. (or $4,500 worth)
+ When will my container arrive? When is delivery and pick up?
You need to book a storage unit or schedule a pick-up at least two full business days in advance, subject to availability. WE DO NOT GUARANTEE A DELIVERY TIME. FOR YOUR CONVENIENCE, YOU DO NOT HAVE TO BE PRESENT FOR US TO DROP-OFF OR PICK-UP YOUR UNIT. All deliveries are typically made between the hours of 7 am and 3 pm, Monday through Saturday. We will contact you late afternoon or early evening the night before your scheduled service to confirm the details. We strive to provide prompt delivery and flexible service. SpaceMaker is a local, family-owned company and we want to customize our service as much as possible for you. If you have special requirements or an urgent need please contact us and we will do our best to help you out.
+ How long do I have to load/unload? How long can I keep the container on my property?
You have no time limit – anywhere from 1 month to 100 years! That is the beauty of mobile storage. You decide how long you want to have the container. You decide when to load and unload and how much time you want to take. Check with your homeowners association or local government to see if your property is subject to any restrictions or permitting requirements.
+ Do you deliver to apartments, townhouses and condos?
Absolutely. Because of our delivery system, we have no problem serving apartments, townhomes and condos. Check with your management and HOA for specific rules about moving. Generally, our mobile self-storage units can fit wherever you can park a car, such as the parking space in front of your unit.
+ Do you deliver on weekends?
We can deliver on Saturday but we do not operatae on Sunday. Keep in mind that you do not have to be present for us to drop-off of pick-up your container, making our service flexible. Many of our residential customers expect to use the container on the weekends and evenings, but have it delivered during the week so they can load and unload at their convenience.
+ Do I have to be present for the delivery of the container?
For your convenience, you do not have to be present when your container is dropped off or picked up. No, just be sure that the space designated for the container drop-off or pick-up is clear and accessible. We will call you the day or two before your scheduled delivered to confirm the logistics. If you cannot be there, please be sure that the area for drop-off or pick-up is clearly marked in some way. Some mark the area with shoes or chalk. Others take photos with their phones, mark them up, and text or email them to us.
+ How far in advance do I need to schedule delivery/pick up?
Please schedule as far in advance as possible, knowing that all service is based on availability. For your convenience, YOU DO NOT NEED TO BE PRESENT FOR US TO DELIVER YOUR CONTAINER. Typically, you need to book at least two full business days in advance, and all services are based on availability. For instance, if you want to have a container delivered this coming Monday morning, you need to schedule it by the close of business the Wednesday before. However, if you need next day service or a container sooner, please call us and we will do our very best to help you out!
+ Where will the container be placed?
Storabin has the most flexible delivery system in the mobile storage industry. We can maneuver a container into almost any space a car can be parked. If you have a very tight space, we often recommend opting for 1 or 2 of our containers. Our containers measure 8 feet wide and we have three 16'long.
+ What if my driveway has a steep incline?
Please notify us at the time of booking and when our driver calls you prior to delivery and we will confirm that we can drop a container at your location. Storabin will find a solution for you!
+ What if I don't have a driveway? Can the container be placed in front of my house or on the street?
Most jurisdictions allow containers on the street but check with your locality or Homeowners Association (HOA) to determine if you need a special permit or for other restrictions. Getting a permit is your responsibility and can typically be done quickly and easily online and for a nominal fee. You are liable for any fines or fees incurred due to the placement of the unit in your designated location and you authorize us to charge your credit card to cover such fines or fees, if necessary. You will also need to make sure that there are no vehicles blocking the parking spaces on the street when we come to deliver the container and pick it up. In addition, our advanced precision delivery system is able to maneuver over uneven terrain and curbs and allows us to place a container in your front yard; however keep in mind that it can cause damage to your lawn or landscaping.
+ Do I need a permit or permission to place a container in the front of my house?
Our storage units are allowed almost everywhere, including the street in front of your house. However, check with your local government or Homeowners Association (HOA) to find out if you need a permit or are subject to specific rules, such as time limitations for parking a container in front of your house. Obtaining a permit is your responsibility and can typically be done quickly and easily online and for a nominal fee. You are also responsible for any fines or fees incurred due to the placement of the unit in your designated location and authorize us to charge your credit card to cover such fines or fees, if necessary.
+ What if I need help packing/unpacking?
No problem. There are numerous companies in the area that provide moving labor. Just let us know when you are booking a container and we can provide their contact information.
+ Do you rent moving supplies such as boxes, blankets, dollies, etc.?
We Do not provide moving supplies at this time.
+ Is there a weight limit for the container?
The Storabin can be loaded with 6,000lbs of content. We have a digital scale on our machine that weighs it. HOUSEHOLD ITEMS ONLY. The problem comes with what you are packing. Here is a list of items that would raise concern: Large gun safes, large amounts of paper or books, loaded toolboxes, Garage Equipment.
+ What is not allowed in the containers?
No motor vehicles or gas-powered equipment of any kind, no explosives, no hazardous materials or chemicals, and no food or perishable goods are allowed. We also recommend that you do not store family heirlooms, expensive artwork or paintings, or other items that are easily damaged and potentially irreplaceable. Lastly, no living things, including you! Please refer to our rental agreement for more exclusions.
+ Will my stuff be damaged upon relocation?
With our Storabin precision delivery system, the container always remains level when being loaded on and off the truck. However, it is your responsibility to ensure your contents are packed and loaded securely and that they do not shift during transport or storage.
+ Do I need a lock?
For added security we reccomend using a lock. We do not supply Locks.
+ What are your delivery/pick up times? Can I be accommodated?
We strive to complete all deliveries and pick-ups between 7 am and 3 pm. This also means that we do not allow you to schedule a specific time for delivery or pick-up. Our “morning delivery window” is from 7 am until 12 noon, and our “afternoon delivery window” is from 12 noon until 3 pm. Remember, for your convenience, you do not have to be present to have the storage unit dropped off or picked up. Our driver will call you 1 or 2 days before your scheduled service to confirm the details, and if the drop-off or pick-up area is clearly marked, we can easily drop off a container while you are at work, running errands, or out of town. Please be sure and call or text our driver back to confirm the details – if you don’t, we won’t deliver the container, in our discretion. If you need to be present for some reason, the driver can call you 30 minutes prior to arrival so you can meet them there.
+ Can I have same-day delivery and pick up?
Yes, this is possible, subject to availability. However, the logistics require that we charge you an additional convenience charge. However, if at all possible, we always recommend having your container delivered the day before your plan to load it or schedule movers. Not surprising, we also recommended that you schedule the pick-up of your loaded unit the day after you anticipate packing it, just in case unforeseen delays occur. Please contact us for details.
+ Can I access my stuff stored at your facility?
Yes! There are two ways. 1) Just call us, and we will redeliver your container back to your house or business. Once you are finished with it, we will pick it up again. 2) The second way to access your stuff is to come to our secure facility in Haw River. Please give us at least a 48 hour notice and we will place your container in our special customer viewing area inside our warehouse or yard.
+ What if the storage unit is damaged during the rental period?
You are responsible for the container and any damage to it during your rental period and your credit card may be charged to cover any damage. A typical container replacement cost is approximately $5,000, when you factor in loss of use, shipping, labor, and administrative fees. If your homeowners or renter's insurance does not cover the cost, your are required to cover any damages to the Storabin.
+ What if I need a container tomorrow?
Give us a call and we'll work with you and Try our best to accomidate!